Shipping and Returns
We will endeavour to ship your wine as quickly as possible using door to door courier services. Please allow 7 to 10 business days for your wines to arrive. Note that wines will only be shipped within Australia.
States Authorized for Direct Shipment
Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states. If Heritage Estate Wines is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Heritage Estate Wines.
We do not ship to the following postcodes:
• Queensland: 4605, 4713, 4816, 4825, 4830, 4871, 4874, 4876, 4891, 4892, 4895
• Western Australia: 6430, 6431, 6435, 6436, 6437, 6438, 6440, 6635, 6638, 6639, 6640, 6641, 6642, 6710, 6713, 6716, 6751, 6754, 6798, 6799, 6765, 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6753, 6761, 6765, 6770
• South Australia: 5723, 5724, 5734, 5680, 5690
• Northern Territory: We do not deliver to the Northern Territory
• New South Wales: 2898, 2899
All online orders are freight free (Mainland East Coast Australia Only) for 6 bottle or more. Orders must be in Multiples of six eg. 6,12, 18, 24 ect.
Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Heritage Estate Wines is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.
Returns and Replacement
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer to return the unfinished portion of the original bottle for replacement at your own expense. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept the return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to email@example.com to arrange for the return of corked or flawed product.Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the winery cellar door on (07) 4685 2197 for return instructions.A 15% restocking fee will be applied to all cancelled orders.