Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the winery cellar door on (07) 4685 2197 for return instructions.

A 15% restocking fee will be applied to all cancelled orders.

Bookings Cancellation Policy:

Please provide notice of cancellation or changes to your booking in
writing (via email). For cancellations made more than 28 days prior to arrival, booking
funds will be refunded less a 20% cancellation fee. For cancellations made more than 7
days prior to arrival, booking funds will be refunded less a 50% cancellation fee. For
cancellations made less than 7 days in advance of arrival, no refund will be given,
however, the reservation may be rescheduled to another equivalent period subject to
availability. Guests are advised to take out comprehensive travel insurance to cater for
any unforeseen circumstances.

Use of this Website

 General

Granite Belt Wines Pty Ltd trading as Heritage Estate Wines maintains the content for this website. 

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Granite Belt Wine Pty Ltd’s relationship with you in the context of this website.

The term Granite Belt Wines Pty Ltd or Heritage Estate Wines or us or we; refers to the owner of the website. The term you refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

No Warranty

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Material

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised Use

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Currency

All prices stated in this website are in Australian Dollars.

Wine-Specific Conditions

Legal Requirements

You must be 18 years of age or older, to order or receive alcoholic beverages from Heritage Estate Wines. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 18 years of age or older who is not intoxicated). Wines purchased from Heritage Estate Wines via this website are not for resale, and are for personal consumption only.

By accessing or registering on our website, platform and/or marketplace, you acknowledge you are 18 years or older and have read and understood the Terms and Conditions and you agree to be bound by the Terms. If you do not agree to the Terms or have not reached 18 years of age then you must not use our website, platform and/or marketplace. You may only subscribe to or take advantage of promotions and competitions if you are 18 years or over.

Credit Card Charges

Orders are by credit card only. We accept Visa, MasterCard, and American Express.
All prices are in $AUD.

Minimum Purchase

Minimum purchase is required is 6 Bottles

States Authorized for Direct Shipment

Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states. If Heritage Estate Wines is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Heritage Estate Wines.

Shipping Costs

All online orders are freight free (Mainland East Coast Australia Only) for 6 bottle or more. Orders must be in Multiples of six eg. 6,12, 18, 24 ect.

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Heritage Estate Wines is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.